A recent report on Customer Experience shows that over 77% of enterprises believe customer operations, including Voice of the Customer (VoC), will be positively affected by AI.
The study by NTT (NTT’s 2020 Global Customer Experience Benchmarking Report) reveals that CX strategies need to be clearly formulated, managed and delivered. The top challenge for businesses is ease of resolution. When it comes to Voice Solutions, having a multi-lingual approach so every customer can get access to services and information with as little friction as possible. This translates to a better customer experience. A well-defined CX strategy and clear leadership are the foundation for a truly connected, effortless CX that will create value for your customers.
Meanwhile, at VOICEii in our backyard, we continue to focus on developing our ‘Across Language Voice’ solutions as we believe clients need to have a solution that allows scalability and extensibility to cater to all languages; i.e. solving the scalability of multi-language rollout.
CX strategies need to be clearly formulated, managed and delivered. The top chaellenge for businesses is ease of resolution.
Companies in Hospitality need to focus more on the portion of customers who do not speak the local language or risk losing out as Voice technologies become more and more common in Hotels and Entertainment and event spots.
VOICEii Launches 'Across Language Voice' Initiative
COVID-19 has had a devastating effect on all business but especially the travel industry with hotel room rate occupancy diving as low as the high teens in local market of Hong Kong. While this brings about enormous challenges, not least of which is survival for those...
Healthcare organizations are looking for cost-effective virtual healthcare assistants to increase patient engagement, reduce the cost of care, and improve outcomes. Developments in the sector include virtual assistants that simplify the signup and onboarding process...
Watch out for Voice arriving in fast food burger joints in a neighbourhood near you sometime soon. McDonald’s have announced an agreement to acquire Apprente, a voice-based, conversational technology company based in Silicon Valley. Apprente, a Silicon Valley startup,...
Stay Up to Date With The Latest News & Updates
Access More Insights
Sign up for our Voice Newsletter ands get more insights on the Voice industry from the VOICEii point of view.
Join Our Newsletter
Sign up today for more insights on the rapidly growing Voice indsustry
Checkout our posts on Social Media and follow us